Terms of service

Effective Date: July 18, 2025

Welcome to Shah Sultan. By accessing our website (www.theshahsultan.com) or placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

This website is owned and operated by Shah Sultan, located at:
Anarkali Bazar, Unit 3, 534 Stratford Road, Birmingham, B11 4AJ, United Kingdom.
We reserve the right to update or modify these Terms at any time without prior notice.

2. Orders

Orders are subject to acceptance and availability.

You will receive confirmation via email or WhatsApp.

We reserve the right to refuse or cancel orders due to stock, pricing errors, or fraud suspicion.

3. Pricing

Prices are in GBP (£), inclusive of UK taxes.

Shipping costs are shown at checkout.

Prices may change without notice (not affecting confirmed orders).

4. Payments

Accepted methods:

Visa / Mastercard

PayPal

Apple Pay / Google Pay

Klarna (subject to approval)
Full payment is required before dispatch.

5. Shipping

Dispatch within 2–5 business days.

UK Standard & International Shipping available.

Customer responsible for accurate address.

6. Returns & Exchanges

No returns/exchanges unless item is faulty or incorrect.

Report issues within 48 hours to:
📧 Email: munazza@theshahsultan.com
📲 WhatsApp: 07380221322
Items must be unused, in original packaging.

7. Product Descriptions

We aim for accuracy in images and descriptions. Slight color/design variation may occur.

8. Intellectual Property

All website content belongs to Shah Sultan. Unauthorized use is prohibited.

9. Privacy Policy

See our Privacy Policy for how we collect and use your data.

10. Limitation of Liability

We are not liable for indirect or consequential damages from using our site/products.

11. Governing Law

These Terms are governed by the laws of England and Wales.

12. Contact Information

Questions? Contact us:
📧 Email: munazza@theshahsultan.com
📲 WhatsApp: 07380221322
🌐 Website: www.theshahsultan.com